It gets personal
When I encountered them in their new situation, it was shocking. Immediately, my anxiety level went up. I find myself fretting about how we can help them.
One needs medical attention, but has to agree to it. The other could easily live in my basement, if I already didn't have someone there.
When homelessness hits close to home like this, it really changes our perspective. And, of course, when it happens to you. . . yikes. I'm told it changes you forever.